Prescriptions

Renewing a Prescription

If you are on long-term medication prescribed by one of our doctors, you can continue to renew your prescription online under the following conditions:

• 6 Months review: In most cases, you will be asked to make an appointment for a 6 month review so our doctors can monitor your treatment.  They will give you a prescription for medication for 6 months.
• Should your medical condition require a more regular review, the doctor will advise you of this.

We can only issue prescriptions for medication that has already been prescribed by one of our doctors. If your medication was prescribed elsewhere or by a specialist, please book an appointment so we can update your records before issuing a prescription.

Should you still need to request medication online, please submit your request when you have at least two weeks’ supply remaining to allow time for processing.

Prescriptions are issued by the doctor as their schedule allows, as they must review your clinical notes, confirm your current medications, and ensure safe and accurate prescribing.

Urgent medication: If you need medication sooner, please book an appointment with your doctor.

 

Receiving a Prescription

There are several ways to receive your prescription:

• If you have a Utente Number and Portuguese mobile number:
  • Your prescription will be sent to you by SMS.
  • Show the text to the pharmacist to collect your medication.
  • You can also view prescriptions through the SNS 24 App.
  • This is now a paperless system – printed or emailed copies are no longer provided.

• If you do not have a Portuguese mobile number:
  • Please collect your prescription in person from reception.
  • We are unable to send prescriptions by email.

• If you are using a European Health Card:
  • Prescriptions must be collected from the clinic.
  • We are unable to send these by SMS or email.

 

To order your medication, please use the form below. All fields need to be completed and if you feel we need to know anything further please put in the comments box.